The platform

Intelligence where work happens

You already know how to run your business.Lumora makes it scalable.

See how Lumora connects your conversations, company knowledge, approvals, and processes, then turns them into coordinated action across sales, support, and operations, while your team stays in control.

Brainstorm

From goal to working system, in one conversation

Brainstorm is a strategy workspace. It checks your setup, interviews you, researches your data and the web, proposes a plan you can edit, and builds everything once you approve.

  1. 01

    Audit

    Checks your business profile, persona and projects, and fixes gaps first.

  2. 02

    Interview

    Asks one question at a time, with quick-reply chips.

  3. 03

    Research

    Searches your knowledge and analytics, plus the web for benchmarks.

  4. 04

    Propose

    Lays out a step-by-step plan with reasoning. You approve or edit it.

  5. 05

    Build

    Creates the projects, playbooks and knowledge, confirming each one.

Brainstorm
Playbooks

Plain-language automations with a human safety net

A playbook is a trigger plus instructions written the way you would brief an employee. Every playbook starts in simulation mode, and every playbook has escalation rules.

Triggers

New contact

First message from someone new

No reply

Multi-step follow-up sequences

Scheduled

Recurring outreach

Label added

React when a contact changes status

Webhook

Triggered by external systems

Inbound message

Every customer message

Welcome playbook
SimulationLive
instructions

Greet new customers, ask what they need, and collect their name. Mention today's delivery cutoff.

escalates when

Customer asks about refunds or requests a human

Projects & task board

Workspaces with roles, and a board that moves itself

Each project has managers, members and viewers. The AI creates tasks from conversations and moves them across your board as work gets done.

To do

Send quote to María

Created by AI

Restock check · white 38

In progress

Confirm Friday pickup

Done
Roles
ManagerEdits playbooks and knowledge
MemberUploads knowledge, replies to customers
ViewerRead-only access
Contacts & CRM

A record for every customer, built automatically

Every conversation updates the contact: name, tags, history and detected intent. Filter by label, and let playbooks react the moment a label changes.

M

María González

leadsize-38pickup
intentpurchase
history

Asked about white sneakers

Quote sent · approved by Sofía

Follow-up scheduled

Knowledge

Upload your files.Connect your tools.Put your business knowledge to work.

Bring together PDFs, spreadsheets, images, Google Drive, and Notion. Lumora understands your business knowledge, uses it to answer customers accurately, and lets your team find information in plain language.

PDFExcelDriveNotion

Customers do not just wait for answers. They choose the business that understands the moment, removes the doubt, and

knows the next move.